How can we help?

Find answers to your questions or contact us directly – we're here to help.

Frequently asked questions

Find answers to the most common questions below.

Where is my order?
If you would like an update on your order status, you are always welcome to contact us via the contact form below. We will help you as quickly as possible.
How long is the delivery time?
Delivery time depends on the specific shoe and variant. You can always see the exact delivery time directly on the product page when selecting size and model before placing your order.
What does shipping cost?
Shipping costs depend on the delivery method and are always shown at checkout before you complete your order.
Do I have to pay customs or extra fees?
No, you do not have to pay any additional fees. We cover all possible extra costs for you.

How do I return a product?
Returns are simple. Go to: footfolk.eu/returns Enter your email and order number and follow the steps. From there, you can select the items and return method, and instantly receive your return label.
How long does a refund take?
Once we have received your return, it usually takes 2–5 working days for the money to be refunded to your account.
Can I exchange for a different size?
Yes, this is completely free. Here is how it works: • First place a new order for the correct size • Then return your original order via the returns portal • In the returns portal, you can choose “exchange” or “gift card”.
Does it cost anything to return items?
You have three options: • Refund (you pay return shipping) • Exchange (free – we cover both shipping directions) • Gift card (free return shipping)
What if I have used the product?
You are welcome to try the shoes indoors to check fit and comfort. However, the shoes must show no signs of outdoor use or wear. If they have been used outside, they cannot be returned.
How long do I have to return or exchange?
You have 90 days from the day you receive your order to return or exchange items. This applies to refunds, exchanges, and gift cards.