Help
Delivery, returns and exchanges
Clear timelines, a 90-day try-on, and no surprises at checkout. Exact delivery dates always sit on the product page — not every pair is in stock.
In-stock shipping
Varies by country
Check the product page before you order
Returns
90 days
From the day you receive your order
Return label
€14
Free when you exchange
Shipping
We ship with trusted carriers such as GLS, DHL and PostNord, depending on your address. You’ll get tracking by email as soon as the order leaves us.
Delivery times depend on the destination country. For EU orders, timing varies — check the product page, or ask us if you’re unsure.
- Items in stock typically leave our warehouse within a few working days.
- Some pairs are ordered from the supplier. That is always shown on the product page, and those orders can take longer — up to around 8 working days from the order date.
- If your basket mixes different lead times, everything ships together. The slowest item sets the date for the whole order.
Always check the product
The times above apply to products we have on stock. Pre-order and supplier items follow the estimate on that product page.
90-day returns
You can try your shoes at home for 90 days. They need to come back unused, in original packaging, and in a condition we can sell again. If the box is damaged, we cannot accept the return.
Start every return or exchange in our return portal. If you need something the portal doesn’t cover, or it’s a complaint, write to us via the contact form.
- 1
Open the return portal and choose the items.
- 2
Follow the label instructions we send you.
- 3
Pack the shoes in the original box. A damaged box means we cannot accept the return.
- 4
Hand the parcel to the carrier.
Free exchanges
Swapping size or model is free. We cover the return shipping. If the pair you want is out of stock, you can take a gift card instead — also with no return fee.
- 1
Order the pair you actually want, and keep the new order number.
- 2
Create a return in the portal and add that new order number so we can match them.
- 3
Print the return label we email you and send the original pair back.
Refunds
If you want your money back rather than a swap, you can ship with your own label or buy ours.
- Own label — you arrange and pay the return to Footfolk ApS, Stationsvej 11, 8300 Odder, Denmark. Register it in the portal so we know it’s coming.
- Our label — we generate a carrier label for €14, deducted from your refund.
Once we have received and checked the return, we refund within 14 days (minus the label fee if you used ours). If you chose a more expensive outbound shipping option than the cheapest available, we only refund the cheapest rate.
What we need back
- Shoes should be unworn aside from trying on at home, with tags attached where they had them.
- Original box and packaging are required. If they are damaged, we cannot accept the return.
- Pack so they can’t get crushed or scuffed on the way back.
Return address
Footfolk ApS — Stationsvej 11, 8300 Odder, Denmark