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General Terms and Conditions – Footfolk.eu
1. Company Information
2. Scope
These General Terms and Conditions (GTC) apply to all purchases made by consumers on www.footfolk.eu.
All purchases are governed by EU consumer law and applicable national legislation.
All purchases are governed by EU consumer law and applicable national legislation.
3. Prices and Payment
All prices are stated in EUR and include the applicable VAT for the buyer's country.
The price shown at checkout is the final price including all taxes and shipping costs.
Payment methods:
• Credit Card (Visa, Mastercard)
• Apple Pay
The payment is only charged once the order has been dispatched.
No extra fees, handling charges, or hidden costs are applied.
The price shown at checkout is the final price including all taxes and shipping costs.
Payment methods:
• Credit Card (Visa, Mastercard)
• Apple Pay
The payment is only charged once the order has been dispatched.
No extra fees, handling charges, or hidden costs are applied.
4. Delivery
Delivery is carried out with PostNord, DHL, or GLS, depending on the delivery address.
Delivery times depend on the product and are shown clearly during checkout.
You will receive tracking information via e-mail once your order has been dispatched.
Shipping costs are always displayed at checkout.
Delivery times depend on the product and are shown clearly during checkout.
You will receive tracking information via e-mail once your order has been dispatched.
Shipping costs are always displayed at checkout.
5. Right of Withdrawal (14 days)
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period begins on the day the goods are received.
To exercise the right of withdrawal, please contact our support team:
👉 https://footfolk.eu/support
Goods must be returned in unused and resaleable condition.
Refunds, including shipping costs (if the entire order is returned), will be made within 14 days after receipt and inspection of the returned items.
The customer is responsible for return shipping costs.
The withdrawal period begins on the day the goods are received.
To exercise the right of withdrawal, please contact our support team:
👉 https://footfolk.eu/support
Goods must be returned in unused and resaleable condition.
Refunds, including shipping costs (if the entire order is returned), will be made within 14 days after receipt and inspection of the returned items.
The customer is responsible for return shipping costs.
6. Warranty
The statutory warranty period of 2 years applies from the date of receipt.
If goods are defective, contact us at [email protected], preferably with photos describing the defect.
Depending on the case, we provide repair, replacement, or refund in accordance with applicable law.
If goods are defective, contact us at [email protected], preferably with photos describing the defect.
Depending on the case, we provide repair, replacement, or refund in accordance with applicable law.
7. Liability
Footfolk ApS is only liable for damages caused by intent or gross negligence, and for breaches of essential contractual obligations.
Liability for indirect or consequential damages is excluded, to the extent permitted by law.
Liability for indirect or consequential damages is excluded, to the extent permitted by law.
8. Data Protection
We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
Data is used exclusively to process orders and shared only with service providers necessary to fulfill the contract (e.g., shipping or payment providers).
More information can be found in our privacy policy.
Data is used exclusively to process orders and shared only with service providers necessary to fulfill the contract (e.g., shipping or payment providers).
More information can be found in our privacy policy.
9. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
👉 https://ec.europa.eu/odr
We strive to resolve any disputes amicably.
Applicable law: EU consumer law and the national law of the buyer's country.
👉 https://ec.europa.eu/odr
We strive to resolve any disputes amicably.
Applicable law: EU consumer law and the national law of the buyer's country.
10. No Extra Fees
When shopping on Footfolk.eu, there are no additional fees or hidden charges.
The price shown at checkout is the final price, including applicable VAT and shipping costs.
The price shown at checkout is the final price, including applicable VAT and shipping costs.